The controller of your data is Floor Covering Ltd
company reg. number: 11925922
phone number: 5175490
We collect and process information in accordance with the European Union General Data Protection Regulation (GDPR), which entered into force on 25.05.2018.
Collection and use of data
What data we collect
The information we collect includes information that you knowingly and actively provide to us when using or participating in our services or promotions, as well as all information that your devices send when accessing our products and services.
The data we collect includes information that you knowingly shared with us when using our services or promotions and information that your devices automatically provide to us.
Your personal information may reach us in the following ways::
If you contact us by phone, email or online chat
When you browse the website floorcovering.ee
If you comment, spot or share a post on our social media account
When you join our newsletter
If you comment on posts on our website
Data types to be collected
We will only ask you for personal information if it is necessary to provide the service to you. By contacting us or visiting our website, you may share the following information with us:
First and last name
Chat history between you and US
Our website floorcovering.ee stores log files about your visitors. The information collected may include:
Type of device used
Internet Protocol (IP) address
Internet service provider (ISP)
Date and time of website visit
Entry and exit page number of clicks on the website
The information in the log files is used to analyze trends, administer the website, monitor the activities of visitors to the site, and collect demographic information. The information received is not intended to, nor does it allow identification of a person.
Like most websites, it also uses floorcovering.ee “cookies”. A cookie is essentially a text file that is stored on the user’s device when visiting a website. Cookies set and store preferences, regional settings, options for using the services, etc.
Cookies are divided into permanent and session cookies. Persistent Cookies remain on your personal computer or mobile device even after you have closed your browser or computer. However, session cookies are deleted immediately after closing the browser.
Cookies are divided according to their purpose:
Necessary cookies. Session cookies designed to enable you to use the services offered on our website. These cookies help to authenticate users and prevent malicious use of user accounts. Without these cookies, we will not be able to provide you with the services you want.
Functionality cookies. These cookies allow your browser to remember the choices you make when using the website, such as saving your login details or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to avoid re-entering preferences.
How we use data
We may use the information collected for various purposes, including::
Maintenance, management, development, personalisation and expansion of our website
To collect statistics so that we can offer better services and / or offers and understand and analyse the behaviour of visitors to our website
To identify you by phone, message or email
Sending you information and requesting feedback on our services
To prevent fraud and protect our website
To enable us to connect with you through a social media account
To enable Reading conversation history to speed up the provision of appropriate advice
With the aim of improving the quality of our service and providing more efficient browsing solutions
To develop new new products, services or improve their functionality
To simplify and speed up our interactions when you contact us
For other purposes. For example, to analyze data, study trends, evaluate the effectiveness of our advertising campaigns.
In what cases may we share your data
We may share your data with our business partners to provide you with certain products, services or promotions.
We may disclose your personal data for any other purpose with your consent.
We are obliged to disclose your personal data if required by law. In good faith, we may also disclose your data in order to comply with a legal obligation, protect our rights or property, prevent or detect possible violations related to the use of our service, and ensure the safety of users of the service.
Storage of your personal data
The company also stores log files for internal analysis purposes. Log files are usually stored for a shorter period of time, unless this data is used to strengthen security or improve the functionality of our service, or if we are required by law to store this data for a longer period of time.
Child data processing
None of our products or services are aimed at children under the age of 13 and we do not knowingly collect data from children under the age of 13. In case of doubt that we process the data of a person under 13 years of age, we remove that person from all our databases.
Your rights to protect your data
Even if you have previously agreed to share your personal information with us for marketing purposes, you retain the right to change your mind at any time. You always have the right to refrain from communicating with us and request that we remove your data from our databases. From time to time we may also request information about you to confirm your identity. If you find that the information we have collected about you is inaccurate, outdated, incomplete, irrelevant or misleading, please contact us by email: firstname.lastname@example.org or by phone: 5175490. We make every effort to correct inaccurate, incomplete, misleading or outdated information.
If you believe that we have breached the relevant data protection act and would like to lodge a complaint, please contact us using the contact information found in this document and provide us with all details of the breach. We will promptly investigate your complaint and respond to you in writing, presenting the results of the investigation and outlining the steps we will take to resolve your complaint. You also have the right to contact the regulatory authority or data protection authority.
GDPR data protection rights
We want to make sure that you are aware of all your data protection rights. Each user of the page is entitled to the following conditions:
Right of access – you have the right to request copies of your personal data.
Right to rectification – you have the right to request that we correct data that you believe is inaccurate. You also have the right to request that we supplement data that you believe is incomplete.
Right of erasure – under certain conditions, you have the right to request the erasure of your personal data.
Right to restrict the processing of your personal data – under certain conditions, you have the right to request the restriction of the use of your personal data.
Right to object to the use of personal data – under certain conditions, you have the right to object to the use of your personal data.
Right to data portability – under certain circumstances, you have the right to request that we transfer the collected data to a third party or directly to you.
Security of your data
The security of your personal data is important to us, but remember that no method of exchanging information over the Internet or electronic storage is 100% secure. Although we do our best to protect your data, we cannot guarantee its full security.